Moving tickets with GenericAgent worked, all tickets appear in the new queue but while executing GenericAgent it drops an errormessage : * 208167488193 (196) - Move Ticket to Queue verschieben-test Argument "1.1.1.1 " isn't numeric in addition (+) at /opt/otrs_prodsystem/Kernel/cpan-lib/MIME/Entity.pm line 653. whats that ? mfg Dennis