Hope that anyone can help me. When I replaying to a message my text is on the BUTTOM of the email. I want the replay text to be on TOP of the email. How do I change this?
Edit the right file in /otrs/Kernel/Output/HTML/Standard/
On Sat, Mar 21, 2009 at 2:22 PM, A W
Hope that anyone can help me.
When I replaying to a message my text is on the BUTTOM of the email. I want the replay text to be on TOP of the email.
How do I change this?
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-- Leonardo Certuche 301 284 6250 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Medellín, Colombia
Use the Ticket::Frontend::ResponseFormat to create your favourite order. (SysConfig, Frontend::Agent::Ticket::ViewCompose) regads, Bruno -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of A W Sent: Saturday, March 21, 2009 8:22 PM To: otrs@otrs.org Subject: [otrs] Replay text Hope that anyone can help me. When I replaying to a message my text is on the BUTTOM of the email. I want the replay text to be on TOP of the email. How do I change this?
Correct. Like Bruno says. We have it now in this order, which appears how you want it as well: --- $QData{"Salutation"} $QData{"StdResponse"} $QData{"Signature"} $TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}: $QData{"Body"} --- Gr frans
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs@noegginet.ch Sent: zondag 22 maart 2009 10:24 To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Replay text
Use the Ticket::Frontend::ResponseFormat to create your favourite order. (SysConfig, Frontend::Agent::Ticket::ViewCompose)
regads, Bruno
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of A W Sent: Saturday, March 21, 2009 8:22 PM To: otrs@otrs.org Subject: [otrs] Replay text
Hope that anyone can help me.
When I replaying to a message my text is on the BUTTOM of the email. I want the replay text to be on TOP of the email.
How do I change this?
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participants (4)
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A W -
Frans Stekelenburg -
Leonardo Certuche -
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