Hi Whenever I create a ticket in compose email (Action=AgentTicketEmail) The ticket gets sent to the recipient and if I search for the ticket number I can retrieve the ticket and it says it it is the queue that I expect to to be in, however within queue view (Action=AgentTicketQueue&QueueID=59) the ticket does not show. Is there an obvious reason for this? Caspar ------------------------------------------------------------------------------------------ This email is from Centaur Media plc. 50 Poland Street, LONDON. W1F 7AX, Registered in England & Wales No. 4948078. The email and any attachments are confidential and may contain privileged information, and are intended for the named addressee(s) only. If you are not the intended recipient, please notify us immediately and do not disclose, distribute, or retain this email or any part of it. While we have checked this e-mail and any attachments for viruses, we do not warrant that they are virus-free. You must therefore take full responsibility for virus checking. Centaur Media plc. and its subsidiaries reserve the right to monitor all email communications through their networks in line with the Lawful Business Practice Regulations, 2000.