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Trasschaert Karl

24 Mar 2006 24 Mar '06

4:45 p.m.

Hi everybody, I would like to install otrs on a windows 2003 Server with exchange & TS on it. can i do that without risk? i don't use the iis but sometime we use web interface for exchange, will otrs cause problem or conflict with that on not? thx For your help Karl

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Christian Schoepplein

24 Mar 24 Mar

7:49 p.m.

Hello Karl, On Fri, Mar 24, 2006 at 04:45:55PM +0000, Trasschaert Karl wrote:

I would like to install otrs on a windows 2003 Server with exchange & TS on it.

can i do that without risk? i don't use the iis but sometime we use web interface for exchange, will otrs cause problem or conflict with that on not?

If you use the windows installer of OTRS, also apache is installed on your machine. Apache listens on port 80 and that will conflict with a installed IIS or another webservice that also runs on port 80. I'd turn of all web service during the installation of OTRS and change the port of apache to 81 or what ever after installation is finished. After apache is restarted, you can access via http://localhost:81/otrs/index.pl and all other web services work on port 80 as usual.

Karl

Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!

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Trasschaert Karl

27 Mar 27 Mar

10:44 a.m.

Hi, Thanks for your help. So i did the install and change the apache port to 81. When i try to connect to http://localhost:81/otrs/index.pl it looks to works but somthing is wrong... I've this error: ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Mon Mar 27 12:36:34 2006 Message: Access denied for user: 'otrs@localhost' (Using password: YES) Traceback (5156): Module: Kernel::System::DB::new (v1.47) Line: 168 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Could you help me to fix it? Thx

From: Christian Schoepplein Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] otrs & Windows 2003 server Date: Fri, 24 Mar 2006 20:49:23 +0100

Hello Karl,

On Fri, Mar 24, 2006 at 04:45:55PM +0000, Trasschaert Karl wrote:

...
I would like to install otrs on a windows 2003 Server with exchange & TS on it.

can i do that without risk? i don't use the iis but sometime we use web interface for exchange, will otrs cause problem or conflict with that on not?

If you use the windows installer of OTRS, also apache is installed on your machine. Apache listens on port 80 and that will conflict with a installed IIS or another webservice that also runs on port 80.

I'd turn of all web service during the installation of OTRS and change the port of apache to 81 or what ever after installation is finished.

After apache is restarted, you can access via

http://localhost:81/otrs/index.pl

and all other web services work on port 80 as usual.

...
Karl

Best regards, Christian

-- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!

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Christian Schoepplein

7 p.m.

Hi Karl, On Mon, Mar 27, 2006 at 10:44:15AM +0000, Trasschaert Karl wrote:

When i try to connect to http://localhost:81/otrs/index.pl it looks to works but somthing is wrong...

I've this error:

ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Mon Mar 27 12:36:34 2006

Message: Access denied for user: 'otrs@localhost' (Using password: YES)

Traceback (5156): Module: Kernel::System::DB::new (v1.47) Line: 168 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30

Could you help me to fix it?

The problem is not the webserver but no connection can established between the web inerface and mysql. Have you used the windows installer or did you install OTRS manualy? Can you connect to your mysql server with the mysql client which was also installed? To test this - open a dos shell (Start -> Run -> "cmd" - change to the bin directory of mysql (cd \otrs\mysql\bin) - and execute the following command (mysql -p -u <username>) Please use the same data for username and password as specified in the C:\otrs\otrs\Kernel\Config.pm file for DB connection. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!

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Christian Schoepplein
Trasschaert Karl