Hello, I notice that on some tickets, when in queue view, I view the customer's original request, but on others (like internally generated email tickets), I view the last internal note (for example, on a queue change). Is there any way to get consistency here? Specifically, I would like to either a) view the original request, overall, or b) view the last NON-AUTOMATIC note. Having ten of THESE showing in the queueview doesn't help, as it doesn't show the subject, nor the customer email address: From: Gushi Systems Support System To: Gushi Systems Support System Subject: Re: [Ticket#2007013110000015] New Queue "TechSupport::Feature Requests"! This message was written in a character set other than your own.If it is not displayed correctly, click here to open it in a new window. *** THIS IS JUST A NOTE *** The queue of your ticket "2007013110000015" has been changed by "Dan Mahoney" to "TechSupport::Feature Requests". http://prime.gushi.org/otrs/customer.pl?Action=CustomerZoom&TicketID=381 Your OTRS Notification Master -- "She's NOT my girlfriend!" -Dan Mahoney, Quite a bit recently. --------Dan Mahoney-------- Techie, Sysadmin, WebGeek Gushi on efnet/undernet IRC ICQ: 13735144 AIM: LarpGM Site: http://www.gushi.org ---------------------------