Dear all, i have activated PostmasterFollowUpSearchInBody which works fine for 1 ticket reference Follow-up is created as expected! Is it possible to add more than one ticket reference in the body in order to get the mail as Follow-up to all of the referenced tickets? eg in Ticket body: <snip> some text ... ... [ Ticket#: 100002692 ] [ Ticket#: 100002418 ] [ Ticket#: 100000577 ] </snap> shall add the message to all three tickets We are runninging on 2.4.7 BR Wolfgang Fürtbauer Head of IT ASAMER Holding AG Unterthalham Strasse 2 4694 Ohlsdorf tel fax mobile w.fuertbauer@asamer.at www.asamer.at This message is confidential. It may not be disclosed to, or used by, anyone other than the addressee. If you receive this message by mistake, please advise the sender.