I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions. Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem. Dustin
Dustin Oprea wrote:
I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions.
Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem.
What mainstream yum repository? What OS are you using? 'rpm -ql otrs' should give you a hint about what the rpm installed and where. Nils Breunese.
I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrote:
Dustin Oprea wrote:
I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions.
Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem.
What mainstream yum repository? What OS are you using? 'rpm -ql otrs' should give you a hint about what the rpm installed and where.
Nils Breunese.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
You should have a alias similar to this one in your httpd.conf. Alias /otrs-web/ "/usr/usr200/otrs/var/httpd/htdocs/" ScriptAlias /otrs/ "/usr/usr200/otrs/bin/cgi-bin/" Alias /otrs "/usr/usr200/otrs/bin/cgi-bin/" And restart apache.. Andre -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dustin Oprea Sent: maandag 2 oktober 2006 14:15 To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS installation.. I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrote:
Dustin Oprea wrote:
I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions.
Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem.
What mainstream yum repository? What OS are you using? 'rpm -ql otrs'
should give you a hint about what the rpm installed and where.
Nils Breunese.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Op 2-okt-2006, om 14:14 heeft Dustin Oprea het volgende geschreven:
I mean that it is the regular Fedora Yum repositories.
Ah ok, Fedora. I see it's in Fedora Extras these days. Nice.
The documentation says I should be able to access it via http:// localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/.
What's the problem with this? The apache config installed with the otrs package should make sure http://localhost/otrs/installer.pl serves the file in /var/www/otrs/bin/cgi-bin/.
It just doesn't work. Any ideas?
Did you restart apache (service httpd restart)? Nils Breunese.
participants (3)
-
Dustin Oprea -
Her, Andre -
Nils Breunese (Lemonbit Internet)