genericagent can not search by subject or from email id with decimal
hi, in otrs 2.4.6 (running on linux), i am unable to get genericagent batch jobs execute when setting them to search on: * subject: You have a new Voicemail i have tried the above text without double quotes, with them and even with single quotes but each time it results in 0 matching mails while they do exist in the new, open status in the queue i am specifying * from (email): someone@abc.xyz.com the above email id also doesn't seem to be executing. btw, i am using the gui to configure them and executing a lot of genericagents every 30 mins. as we receive several thousand emails daily. can someone please assist? regards, saurabh pande.
Saurabh Pande wrote :
in otrs 2.4.6 (running on linux), i am unable to get genericagent batch jobs execute when setting them to search on:
* subject: You have a new Voicemail
i have tried the above text without double quotes, with them and even with single quotes but each time it results in 0 matching mails while they do exist in the new, open status in the queue i am specifying [...]
Hello, try adding the * wildcard before and perhaps after the search string but without quotes beause the ticket number is part of the title. Also notice the difference between title and subject, you can search for both. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
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Saurabh Pande