What's the difference between editting config.pm or the Sysconfig in the admin part of the OTRS system?
Hi all, I still have problems configuring LDAP with OTRS (all my AD members are now "customer" and I want only members of an AD group to be able to log in as customer) and now I found that many settings can be configured through the Sysconfig when I log on as OTRS Admin. When I change these settings however I see nothing changed in the config.pm. Are those settings saved elsewhere and which settings are most important (which setting overrule the other?) the config.pm settings or the settings configured in the Sysconfig part?? Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, Erik
Active Directory group filters are hand-edited in Config.pm. Changes to
SysConfig are written in Kernel/Config/Files/. It's not a good idea to
change the latter files by hand.
On Fri, Dec 3, 2010 at 4:27 AM, Erik van Ast
Hi all,
I still have problems configuring LDAP with OTRS (all my AD members are now "customer" and I want only members of an AD group to be able to log in as customer) and now I found that many settings can be configured through the Sysconfig when I log on as OTRS Admin. When I change these settings however I see nothing changed in the config.pm. Are those settings saved elsewhere and which settings are most important (which setting overrule the other?) the config.pm settings or the settings configured in the Sysconfig part??
Met vriendelijke groet / Kind regards / Mit freundlichem Gruß,
Erik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi Erik, SysConfig is the preferred way to configure OTRS. But some settings, like the LDAP integration can't be done there (yet), and have to be typed into Config.pm. Config.pm always overrules anything else. Changes made in SysConfig shows up in Kernel/Config/Files/ZZZAuto.pm Lars -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Erik van Ast Sent: Friday, December 03, 2010 10:28 AM To: otrs@otrs.org Subject: [otrs] What's the difference between editting config.pm or the Sysconfig in the admin part of the OTRS system? Hi all, I still have problems configuring LDAP with OTRS (all my AD members are now "customer" and I want only members of an AD group to be able to log in as customer) and now I found that many settings can be configured through the Sysconfig when I log on as OTRS Admin. When I change these settings however I see nothing changed in the config.pm. Are those settings saved elsewhere and which settings are most important (which setting overrule the other?) the config.pm settings or the settings configured in the Sysconfig part?? Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, Erik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
participants (3)
-
Erik van Ast -
Gerald Young -
Lars Jørgensen