Filter to: "Monitoring::Alerts" Robin Bowes schrieb:

Hi,

I'm trying to setup some postmaster filters, but they don't seem to be working.

I'm retrieving mail from an IMAP box using PostMasterMailbox.pl.

I've created a rule named "Alerts" which is:

Match: To = EMAILADDRESS:alerts@example.com

Set: X-OTRS-Queue -> Alerts

However, I'm not seeing any messages getting delivered to the "Alerts" queue.

"Alerts" is a Sub-Queue of "Monitoring" - does that make any difference to how I specify the queue name in the filter? i.e. do I have to specifiy the parent queue too, e.g. Monitoring:Alerts, or similar?

Any other ideas why this is not working?

Thanks,

R.

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