I am having problems adding a user into otrs as someone to be able to see all the tickets. The user is in active directory already. It uses active directory integration and I am running 2.2.2 Andrew NOTE: This e-mail transmission may contain confidential information.  If you are not the intended recipient, employee or agent responsible for delivering this information to the intended recipient, unauthorized disclosure, copying, distribution or use of the contents of this transmission is strictly prohibited.  If you have received this e-mail in error, please immediately notify the sender and delete it from your computer. Thank you for your compliance. NOTE: This e-mail transmission may contain confidential information. If you are not the intended recipient, employee or agent responsible for delivering this information to the intended recipient, unauthorized disclosure, copying, distribution or use of the contents of this transmission is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender and delete it from your computer. Thank you for your compliance.