LDAP customer backend problem
Hello all, I have a strange problem with the LDAP Customer Backend. When I enter a string and click "Search Customer" in the New Phone Ticket (Outbound) module, if the query returns two or more hits, then I can select one of them, click "Take this customer" and everything is ok: i see all the fields of "customer info" populated correctly. But if the query returns only one hit, there's no way to "take" it and see the "customer info" populated: it remains empty or with the data related to the last "taken" customer. Any hint? Ciao, d. Daniele Carnino ICT - Architetture FIAT Services S.p.A.
Solved by myself.. It was related to the fact that the mandatory field "login" was mapped to sAMAccountName, which is not populated from my LDAP infrastructure. Cheers, d. -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di CARNINO Daniele Inviato: martedì 10 giugno 2008 13.33 A: User questions and discussions about OTRS.org Oggetto: [otrs] LDAP customer backend problem Hello all, I have a strange problem with the LDAP Customer Backend. When I enter a string and click "Search Customer" in the New Phone Ticket (Outbound) module, if the query returns two or more hits, then I can select one of them, click "Take this customer" and everything is ok: i see all the fields of "customer info" populated correctly. But if the query returns only one hit, there's no way to "take" it and see the "customer info" populated: it remains empty or with the data related to the last "taken" customer. Any hint? Ciao, d. Daniele Carnino ICT - Architetture FIAT Services S.p.A. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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CARNINO Daniele