How can I setup email for a specific queue event? - otrs - OTRS mailing lists

newer
Communication between agents and...

How can I setup email for a specific queue event?

older
Design Question - coming from RT

Chris Willis

5 Nov 2004 5 Nov '04

11:25 p.m.

I would like to setup OTRS to send an email to a user when a new ticket is placed in that user's queue. How can I do that? Chris Willis Senior SE, Castellan 818-789-0088 x203

Reply

Sign in to reply online Use email software

Show replies by date

Gerold Gruber

6 Nov 6 Nov

8:23 p.m.

Chris Willis wrote: Hi Chris,

I would like to setup OTRS to send an email to a user when a new ticket is placed in that user's queue. How can I do that? the user=agent can choose this in his preferences.

Chris Willis Gerold

Reply

Sign in to reply online Use email software

7560

Age (days ago)

7561

Last active (days ago)

Download

1 comments

2 participants

tags

participants (2)

Chris Willis
Gerold Gruber