
We would like to use the free fields for request types (breakfix, work order, user help, etc), and the second for request category (UNIX server, Windows server, PC, etc). I have no problem with how to use them as is, but I would rather avoid having our agents have to type the key in all the time (type for 1 and category for 2). It looks like a change to AgentText.dtl such as listed below would do the trick, are there any problems with this method?

On Wednesday, October 22, 2003 9:50 PM
Seigafuse, Mike
One problem I have with this is that the current values for the fields don't show when you navigate to the screen. I thought I might need to use the statement below, but I'm obviously doing something wrong. If someone could point me in the right direction it would be appreciated.
<tr> <td>Request Type</td> <td><input type="text" name="FreeKey1" value="Type" readonly size="20">:</td> <td><select name="FreeText1"> <option selected>
<td><select name="FreeText1">
Mike
Robert -- Da geht er, ein großer Spieler. Ein Mann wie Steffi Graf! Jörg Dahlmann (zum Abschied von Lothar Matthäus)
participants (2)
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Robert Kehl
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Seigafuse, Mike