Dear Users as you can read in the postings before i did setup otrs first time , i still have 2 problems a.) mailed before with close ticket without body b.) (more important) its not possible to send mails via sendmail directly to tickets (without pop3) like in /etc/mail/aliases user: "|/opt/otrs/bin/PostMaster.pl -q queue" i try it with different permissions , after SetPermissions.sh i get from sendmail >r (/bin/sh) exited with EX_TEMPFAIL when i try to change users like root, otrs 755 etc i just get errors like -- 451 4.0.0 putbody: write error: Broken pipe sh: /opt/otrs/bin/PostMaster.pl: Permission denied 554 5.3.0 unknown mailer error 126 -- any ideas how i could make this possible over sendmail aliases? Webserver user: nobody, Permissions, set as the shell script: drwxrwxr-x 4 nobody nogroup 4096 May 16 22:45 bin -rwxrwxr-x 1 nobody nogroup 3952 Nov 2 2006 PostMaster.pl thank you for help.