Scott, Below is the LDAP part from my Config.pm from my /opt/otrs/Kernel directory. Of course I needed the LDAP module installed. # ---------------------------------------------------- # # LDAP Auth # # ---------------------------------------------------- # $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'ldap1.sch'; $Self->{'AuthModule::LDAP::BaseDN'} = 'o=sd8c'; $Self->{'AuthModule::LDAP::UID'} = 'uid'; $Self->{'AuthModule::LDAP::UserAttr'} = 'UID'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=PROXY_LDAP,o=testing'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'proxy'; $Self->{'AuthModule::LDAP::AlwaysFilter'} = '(objectclass=user)'; # UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) $Self->{UserSyncLDAPMap} = { # DB -> LDAP Firstname => 'givenName', Lastname => 'sn', Email => 'mail', }; # ---------------------------------------------------- # # LDAP Customer # # ---------------------------------------------------- # # CustomerUser # (customer user ldap backend and settings) $Self->{CustomerUser1} = { Name => 'LDAP SD8C', Module => 'Kernel::System::CustomerUser::LDAP', Params => { # ldap host Host => 'ldap1.sch', # ldap base dn BaseDN => 'o=sd8c', # search scope (one|sub) SSCOPE => 'sub', # The following is valid but would only be necessary if the # anonymous user does NOT have permission to read from the LDAP tree UserDN => 'cn=PROXY_LDAP,o=sd8c', UserPw => 'proxymein', # in case you want to add always one filter to each ldap query, use # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' AlwaysFilter => '(&(objectClass=user)(mail=*))', # if your frontend is e. g. iso-8859-1 and the charset of your # ldap server is utf-8, use this options (if not, ignore it) # SourceCharset => 'utf-8', # DestCharset => 'iso-8859-1', # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) Params => { port => 389, timeout => 120, async => 0, version => 3, }, }, # customer uniq id CustomerKey => 'uid', # customer # CustomerID => 'mail', CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['uid', 'givenname', 'sn'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], # show now own tickets in customer panel, CompanyTickets CustomerUserExcludePrimaryCustomerID => 0, # add a ldap filter for valid users (expert setting) # CustomerUserValidFilter => '(!(description=gesperrt))', # admin can't change customer preferences AdminSetPreferences => 0, Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserSalutation', 'Title', 'title', 1, 0, 'var', '', 1 ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 1 ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 1 ], [ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 1 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 1 ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 1 ], # [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 1 ], [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 1 ], [ 'UserLocation', 'Location', 'l', 1, 0, 'var', '', 1 ], ], };

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"Greg Horne" 8/9/2007 3:53 AM >>> Scott,

Don't think we have enought information yet. Posting the LDAP section of your config file and the error messages from your syslog may give the group more to go on. Thanks Greg Horne GEH gehorne -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Scott Plough Sent: Wednesday, August 08, 2007 2:35 PM To: otrs@otrs.org Subject: [otrs] Novell LDAP customer Auth Can anyone help me out on the setup of otrs 2.2.2 to have my customers authenticate through Novell E-dir. I know where to set all the settings but am having a little trouble getting it to work. I used ldapsearch to test my LDAP server and all seemed to work ok, but can't get it to work with otrs login. Thanks Scott _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/