When a email gets sent for notification of a ticket being opened. i.e.: Hi Sean, a ticket [2006033010000024] is assigned to you by "Tom French". Comment: http://itsupport.deicorp.net/otrs/index.pl?Action=AgentZoom&TicketID=7 Your OTRS Notification Master The above FQDN is NOT what I want. I need to use a static ip 192.168.111.31 or server1 as the FQDN. In the sysconfig area under Framework:core, I see the FQDN field. But am unable to make it stay to what I want after I hit Update. Any ideas.? Thanks Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 tfrench@deicorp.net www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer.