Hi all, I was playing just for doing some test with timeaccounting package, after that, I have created some action and associated to an account (mine, the lonely admin). Now I'm locked to a page named OTRS::TimeAccounting::Edit with a list of missed data in dates (an entire page of that). Also closing browser and login again this is the only page that I'm addressed to, there aren't any menu too... Does anyone has any idea on what I can do to go out from there ? Thank you in advance. -- Marco Vannini msn: marco69v@hotmail.com
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi there,
I was playing just for doing some test with timeaccounting package, after that, I have created some action and associated to an account (mine, the lonely admin). Now I'm locked to a page named OTRS::TimeAccounting::Edit with a list of missed data in dates (an entire page of that).
Also closing browser and login again this is the only page that I'm addressed to, there aren't any menu too...
Does anyone has any idea on what I can do to go out from there ?
As some other admin-user - check the time-accounting-user-configuration. Since when the problematic account is valid? The default value is sometime in 2007. In correspondance with SysConfig-Key TimeAccounting::MaxIntervalOfIncompleteDays and PreApplicationModule###AgentTimeAccounting users can be forced to enter their time sheets. Solutions: => set a proper begin date => set a useful TimeAccounting::MaxIntervalOfIncompleteDays => de-/activate PreApplicationModule###AgentTimeAccounting It seems as you are in this situation :-) regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFI9xlMvXo8m5PgoXQRAkkVAKCMjzpb6yvKOgoy2hMzc4K4fuk9uQCeMBPb +L5o+qK+raWsz4YlynVXWyw= =tcLv -----END PGP SIGNATURE-----
Hi Marco, Head Shot! :D
Hi all,
I was playing just for doing some test with timeaccounting package, after that, I have created some action and associated to an account (mine, the lonely admin). Now I'm locked to a page named OTRS::TimeAccounting::Edit with a list of missed data in dates (an entire page of that).
Also closing browser and login again this is the only page that I'm addressed to, there aren't any menu too...
Does anyone has any idea on what I can do to go out from there ?
Thank you in advance.
# cd /opt/otrs/bin # su - otrs # ./opm.pl -a uninstall -p TimeAccounting Then reinstall the package. Take care that you look at the user time settings. The settings in sysconfig can set the max allowd days before time records must be edited. If you do not want to uninstall the package, then you can add this to your ZZZAuto.pm $Self->{'TimeAccounting::MaxIntervalOfIncompleteDays'} = '800';} I hope this helps! -- Shawn Beasley ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman of the Supervisory Board: Burchard Steinbild Executive Board: André Mindermann (CEO), Martin Edenhofer
participants (3)
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Marco Vannini -
Shawn Beasley -
Torsten Thau