More search attributes in the 'Link ticket' search window
Guys, I would like to add more search attributes to the 'Link ticket' search window. By default it only contains ConfigItem# and Name. For us, the critical one would be Serial Number which is a custom field. I can see there is an extension that apparently can do that: KIX4OTRS My questions: 1) Does anybody know how to add those fields in native OTRS? 2) Do you use KIX4OTRS and if so, how reliable it is and what kind of issues can you expect during upgrades. Thanks a lot -- Robert
H Robert, On 05.07.2011, at 22:52, Robert Poreba wrote:
My questions: 1) Does anybody know how to add those fields in native OTRS?
Please vote for this idea so we might implement it soonest in a stable and upgradable native OTRS::ITSM version! https://otrsteam.ideascale.com/a/dtd/Class-dependent-CI-search/83003-10369 Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project
Thanks Nils,
Just voted for it.
Any experience with KIX4OTRS package?
--
Regards,
Robert
On Wed, Jul 6, 2011 at 12:07 PM, Nils Leideck
H Robert,
On 05.07.2011, at 22:52, Robert Poreba wrote:
My questions: 1) Does anybody know how to add those fields in native OTRS?
Please vote for this idea so we might implement it soonest in a stable and upgradable native OTRS::ITSM version!
https://otrsteam.ideascale.com/a/dtd/Class-dependent-CI-search/83003-10369
Cheers, Nils
-- Nils Leideck http://webint.cryptonode.de / a Fractal project
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participants (2)
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Nils Leideck -
Robert Poreba