Hi, Sorry for dropping out of the group for so long, but things got hectic at the office. I'm currently testing out 2.4.4 and while it is a tremendous improvement in many areas, I have one glitch holding me back from upgrading our production environment. When you reply to a ticket using the new WYSIWYG editor in Safari (on Mac, haven't tested it on Windows), all quoted text is lost. You can see it in the editor, but it is not included in the mail that is actually sent out. Is this a known bug? -- Lars
Hi Lars, On 08.09.2009, at 10:24, Lars Jørgensen wrote:
Sorry for dropping out of the group for so long, but things got hectic at the office.
I'm currently testing out 2.4.4 and while it is a tremendous improvement in many areas, I have one glitch holding me back from upgrading our production environment.
When you reply to a ticket using the new WYSIWYG editor in Safari (on Mac, haven't tested it on Windows), all quoted text is lost. You can see it in the editor, but it is not included in the mail that is actually sent out. Is this a known bug?
I'm using Mac OS with Safari 3+4. And both is working fine on my site. May be you changed the config option "Ticket::Frontend::ResponseFormat" (SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose -> Ticket::Frontend::ResponseFormat) ? Just reset it and try it again. :) -Martin
When you reply to a ticket using the new WYSIWYG editor in Safari (on Mac, haven't tested it on Windows), all quoted text is lost. You can see it in the editor, but it is not included in the mail that is actually sent out. Is this a known bug?
I'm using Mac OS with Safari 3+4. And both is working fine on my site.
May be you changed the config option "Ticket::Frontend::ResponseFormat" (SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose -> Ticket::Frontend::ResponseFormat) ? Just reset it and try it again. :)
That worked like a charm, thank you! I would never have figured that one out on my own :-) -- Lars
participants (2)
-
Lars Jørgensen -
Martin Edenhofer