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Tavernier, Clayton

9 Apr 2003 9 Apr '03

11:39 p.m.

I confess that I'm far from a Linux expert. I've been trying to install OTRS on a Redhat 8.0 system via the tarball and the 7.3 rpm and not having much luck. Has anyone documented the process or should I just install on a Redhat 7.3 system to make it easier on myself? Thanks. Clayton

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Martin Edenhofer

10 Apr 10 Apr

5:29 a.m.

Hi Clayton, On Wed, Apr 09, 2003 at 04:39:21PM -0700, Tavernier, Clayton wrote:

I confess that I'm far from a Linux expert. I've been trying to install OTRS on a Redhat 8.0 system via the tarball and the 7.3 rpm and not having much luck. Has anyone documented the process or should I just install on a Redhat 7.3 system to make it easier on myself? Thanks.

The 7.3 RPM on 8.0 isn't so fine! :-/ -=> OTRS 1.1 comes with a RH 8.0 RPM. But 1.1 isn't released yet. Maybe it's better if you install a CVS snapshot and update it later to OTRS 1.1. ftp://ftp.gwdg.de/misc/otrs/misc/snapshots/RPMS/redhat/8.0/

Clayton

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972

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gd^crazy

15 Apr 15 Apr

3 p.m.

New subject: Serious problem regarding sending emails with OTRS

Hi there, we got a serious problem: It seems that most of the emails we want to send to the customers over OTRS cannot send, but we have no idea why! Here´s a small snipplet of error messages we´re receiving every 5 minutes. I think OTRS just don´t delete the emails from the POP account or something like that. The emails OTRS want the emails send to are valid, so it should not a problem to send them to these addresses! The customers also are complaining that OTRS is spamming them with emails over and over, but I hadn´t the chance to see the mails OTRS is sending to them. Any ideas? Thanks, Andreas ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Tue Apr 15 16:55:02 2003 Message: LoopProtection!!! Send no more emails to ''! Max. count of 40 has been reached! Traceback (8029): Module: Kernel::System::PostMaster::LoopProtection::DB::Check Line: 100 Module: Kernel::System::PostMaster::LoopProtection::Check Line: 58 Module: Kernel::System::Ticket::Article::CreateArticle Line: 137 Module: Kernel::System::PostMaster::NewTicket::Run Line: 105 Module: Kernel::System::PostMaster::Run Line: 203 Module: main::FetchMail Line: 165 Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103 ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Tue Apr 15 16:55:02 2003 Message: LoopProtection!!! Send no more emails to 'Max Bösing '! Max. count of 40 has been reached! Traceback (8029): Module: Kernel::System::PostMaster::LoopProtection::DB::Check Line: 100 Module: Kernel::System::PostMaster::LoopProtection::Check Line: 58 Module: Kernel::System::Ticket::Article::CreateArticle Line: 137 Module: Kernel::System::PostMaster::NewTicket::Run Line: 105 Module: Kernel::System::PostMaster::Run Line: 203 Module: main::FetchMail Line: 165 Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103 ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Tue Apr 15 16:55:02 2003 Message: LoopProtection!!! Send no more emails to '"Bastian-W.Wetzel" '! Max. count of 40 has been reached! Traceback (8029): Module: Kernel::System::PostMaster::LoopProtection::DB::Check Line: 100 Module: Kernel::System::PostMaster::LoopProtection::Check Line: 58 Module: Kernel::System::Ticket::Article::CreateArticle Line: 137 Module: Kernel::System::PostMaster::NewTicket::Run Line: 105 Module: Kernel::System::PostMaster::Run Line: 203 Module: main::FetchMail Line: 165 Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103 ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Tue Apr 15 16:55:02 2003 Message: LoopProtection!!! Send no more emails to '"web.de" '! Max. count of 40 has been reached! Traceback (8029): Module: Kernel::System::PostMaster::LoopProtection::DB::Check Line: 100 Module: Kernel::System::PostMaster::LoopProtection::Check Line: 58 Module: Kernel::System::Ticket::Article::CreateArticle Line: 137 Module: Kernel::System::PostMaster::NewTicket::Run Line: 105 Module: Kernel::System::PostMaster::Run Line: 147 Module: main::FetchMail Line: 165 Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103

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Martin Edenhofer

17 Apr 17 Apr

11:33 a.m.

New subject: Serious problem regarding sending emails with OTRS

Hi Andreas, On Tue, Apr 15, 2003 at 05:00:49PM +0200, gd^crazy wrote:

we got a serious problem: It seems that most of the emails we want to send to the customers over OTRS cannot send, but we have no idea why! Here´s a small snipplet of error messages we´re receiving every 5 minutes. I think OTRS just don´t delete the emails from the POP account or something like that. The emails OTRS want the emails send to are valid, so it should not a problem to send them to these addresses! The customers also are complaining that OTRS is spamming them with emails over and over, but I hadn´t the chance to see the mails OTRS is sending to them.

Any ideas?

What OTRS version do you use?

Thanks, Andreas

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972

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gd^crazy

12:47 p.m.

New subject: Serious problem regarding sending emails with OTRS

We´re using OTRS Version 1.0.2. Andreas ----- Original Message ----- From: "Martin Edenhofer" To: Sent: Thursday, April 17, 2003 1:33 PM Subject: Re: [otrs] Serious problem regarding sending emails with OTRS

Hi Andreas,

On Tue, Apr 15, 2003 at 05:00:49PM +0200, gd^crazy wrote:

...
we got a serious problem: It seems that most of the emails we want to send to the customers over OTRS cannot send, but we have no idea why! Here´s a small snipplet of error messages we´re receiving every 5 minutes. I think OTRS just don´t delete the emails from the POP account or something like that. The emails OTRS want the emails send to are valid, so it should not a problem to send them to these addresses! The customers also are complaining that OTRS is spamming them with emails over and over, but I hadn´t the chance to see the mails OTRS is sending to them.

Any ideas?

What OTRS version do you use?

...
Thanks, Andreas

Martin

-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972

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Martin Edenhofer

8:46 p.m.

New subject: Serious problem regarding sending emails with OTRS

Hi Andreas, On Thu, Apr 17, 2003 at 02:47:55PM +0200, gd^crazy wrote:

We´re using OTRS Version 1.0.2.

Update to OTRS 1.1, we fixed a few bugs in PostMaster backend.

Andreas

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 10:45pm up 60 days, 8:08, 6 users, load average: 0.07, 0.18, 0.30

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gd^crazy
Martin Edenhofer
Tavernier, Clayton