06-03-2007 Hello Thomas, yes i've checked it! The problem still remains even with files with simple names like "DSCN8786.zip"... To andy:

Yes, us american companies don't experience the joy of umalots so I wouldn't be much help there :)

Lool we're a italian company with a lot of foreign customer from turkey, russia and even saudi arabia! At the moment I didn't gave to them the login to the OTRS! I hope it will work fine with their own languges... if not i will have to ask them to send files with only latin names... :) Luca Martella Unilab S.r.l. Development Team luca.martella@unilabsrl.it ======= At 05-03-2007, 16.43.45 you wrote: =======

Hello Luca,

Have you checked the attachments in the file system under /OTRS_HOME/var/article/<year>/<month>/<day>/<articlenumber> ?

We have seen this some problems with strange names of the attachments, like Ü

Regards

Thomas

-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Luca Martella Gesendet: Montag, 5. März 2007 16:32 An: User questions and discussions a Betreff: Re: RE: [otrs] Truncated upload

05-03-2007

Thanks Andy for your answer! I've checked the config file and the max_allowed_packet is set to 16Mbytes... Unfortunately we had this problem even with attachments of 1 Mbyte :(

Luca Martella Unilab S.r.l. Development Team luca.martella@unilabsrl.it

======= At 05-03-2007, 15.30.37 you wrote: =======

...

What is your max_allowed packet in your DB daemon? Even though you use the file system to store files, they still first go through the web_upload_cache table before placed on the local file system.

If you are using MySQL its in the my.cnf file and a normal value is something between 8-16mb.

HTH,

Andy Lubel

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luca Martella Sent: Monday, March 05, 2007 6:17 AM To: otrs Subject: [otrs] Truncated upload

05-03-2007

Hello all! I'm Luca from Italy. We have OTRS correctly configured on a windows platform and we have a problem: all the files attached to a ticket are truncated! Sometimes it truncated only 16 bytes, other times even 20-30 kbytes. We use the file system to store the files.

Does anyone have suggestions for this issue?

Thanks in advance

Luca Martella Unilab S.r.l. Development Team luca.martella@unilabsrl.it

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