Hi Phillip, hi Mikael, I added a "" option for the ticket state to the AgentCompose screen to the CVS. -M On Sun, Sep 07, 2003 at 06:26:28PM +0100, Phillip Baker wrote:

I've not seen anything on this so to stop it sinking into oblivion I'm afraid I'm going to have to 'me too!' on this one :)

As I understand it though I guess you could turn off status notifications for users in a particular or all queues, it would be nice if the system could just append or insert the new ticket status into the main body (perhaps by making it a field you can include in the like you can with customer name and staff name in the templates?)

Regards, Phillip Baker LC Host Administrator phil@lchost.co.uk

----- Original Message ----- From: "Mikael Hugo" To: Sent: Thursday, September 04, 2003 2:02 PM Subject: [otrs] Auto Responses - Closed tickets

I think the issue is how to state the ticket status in the same mail as the response.

We would like that feature too.

When sending seperate mails the users feels mailbombed.

Med vänliga hälsningar

Mikael Hugo

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Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.