The system don't get email from pop3 accounts
Hi I'm working with a new suse 10.2 installation and I'm having some problems: 1.The system don't get mail from pop3 accounts. Although I check the address and there are right ( Use PostMasterPOP3.pl) it don't work. When I checked in this moment read the accounts and load the DB. I thing maybe some problem with cron ?? 2.-Problem with privileges acces to queue's I assign to move and create privileges only form some users in a group and assign this group to the queue. When I connect with the user I cant move to the queue o create tickets ?? Somebody would help me ?? Thanks Antonio
Hi,
Following with this problem y try to check the crontab and find and login as
root:
servotrssuse:~ # crontab -l -u otrs
no crontab for otrs
servotrssuse:~ # crontab -l
no crontab for root
With this I understand there aren't running the otrs cron is that rigth ?
How can I restart the cron jobs ??
Thanks in advance
Antonio
On Mon, 21 Jan 2008 19:08:22 -0300
"Antonio Sarmiento "
Hi I'm working with a new suse 10.2 installation and I'm having some problems:
1.The system don't get mail from pop3 accounts. Although I check the address and there are right ( Use PostMasterPOP3.pl) it don't work. When I checked in this moment read the accounts and load the DB. I thing maybe some problem with cron ??
2.-Problem with privileges acces to queue's I assign to move and create privileges only form some users in a group and assign this group to the queue. When I connect with the user I cant move to the queue o create tickets ??
Somebody would help me ??
Thanks
Antonio
Hi Antonio,
Hi,
Following with this problem y try to check the crontab and find and login as root: servotrssuse:~ # crontab -l -u otrs no crontab for otrs servotrssuse:~ # crontab -l no crontab for root
With this I understand there aren't running the otrs cron is that rigth ? How can I restart the cron jobs ??
There is a script in the bin/ directory of your OTRS installation which starts the cron jobs - Cron.sh. If you have installed the rc start script in SUSE using suse-rcotrs, which can be found in the scripts/ directory, then you can use the rcotrs stop/start function to start the cronjobs. Remember that the otrs user has no shell set in /etc/passwd! You must pass a shell to your 'su' command when starting the Cron.sh manually. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
participants (2)
-
Antonio Sarmiento -
Shawn Beasley