Hi! We are using the FAQ module and agents of our OTRS helpdesk use the texts in the FAQ collection in responses to customers. Each time this is done then the subject of the Email is appended by the Title of the FAQ article. Example: 1. Open "Compose answer (email)" Subject will read like Re: [Ticket#1012345] Test Message to Support 2. Click the FAQ button. Popup opens. 3. Select appropriate FAQ article. Say, it's called "Easy Problem, Easy Solution" Hit the button "Done" which will insert the article's text in to the email. 4. The subject of the message will be changed to Re: [Ticket#1012345] Test Message to Support - Easy Problem, Easy Solution Some time now I have spent on looking in the configuration for some switch to turn this off because this behaviour of the software is not needed for us. No success so far. Does someone have a hint on what might be the trick? Thanks Stefan