At 8/31/04 8:26 AM, Frederik Seiffert wrote:

Yes, that was me. Unfortunately, while the incoming message looks just fine, the reply sent with OTRS still looks awful. Have a look at the first and third external agent email.

Is there any reason against wrap=soft in the input field? As I see it, this would fix the problem.

Hmmm. I was the one who suggested the new line wrap algorithm (it was discussed on dev list), but I think I must not have made that part clear: the algorithm can only work when the textarea field is NOT set to wrap=hard. With the algorithm, OTRS code handles all wrapping and the browser should do none at all. So all the "wrap=" parts from the textareas in the HTML templates should probably just be completely removed (unless there is some weird browser that actually needs "wrap=soft"). When that's done, the algorithm doesn't have this problem. I haven't had a chance to install 1.3 beta yet; I should do so and go over for it for problems. But in the meantime, Martin, I can say that having "wrap=hard" in an HTML template will definitely break it.... -- Robert L Mathews, Tiger Technologies http://www.tigertech.net/ "Ignorance more frequently begets confidence than does knowledge." -- Darwin