close ticket without body

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sc2＠gmx.at

17 May 2007 17 May '07

7:54 a.m.

hello is it possible to close a ticket without body (so to turn of the warning)? thank you bye

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Maurice James Ny

17 May 17 May

11:58 a.m.

Instead of typing letter just put a single space in the body. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sc2@gmx.at Sent: Thursday, May 17, 2007 3:55 AM To: User questions and discussions about OTRS.org Subject: [otrs] close ticket without body hello is it possible to close a ticket without body (so to turn of the warning)? thank you bye _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

sc2＠gmx.at

12:40 p.m.

Thanks, i hope they will change it , often its need to be close a ticket without a content (and type in a space) b.) When i setup a pop3 Account, he does not check automatically for new inboxes (via Interface) any idea why? then i did too try PosterMasterpop3.pl with -u -p and -s it work. when i try it over crontab (without options) it doesnt works. thx for all help bye

Maurice James Ny

18 May 18 May

12:58 a.m.

It's best to have the script check the body for text. The more information that you put into a trouble ticket, the more useful your system will become. I encourage my agents to fill in as much information as possible. I'm sorry I don't fully understand question b -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sc2@gmx.at Sent: Thursday, May 17, 2007 8:40 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] close ticket without body Thanks, i hope they will change it , often its need to be close a ticket without a content (and type in a space) b.) When i setup a pop3 Account, he does not check automatically for new inboxes (via Interface) any idea why? then i did too try PosterMasterpop3.pl with -u -p and -s it work. when i try it over crontab (without options) it doesnt works. thx for all help bye _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

sc2＠gmx.at

7:05 a.m.

hi maurice and torsten + other users first thanks for your usefull questions. i try to rewrite my question so you maybe could understand the question. when i try to check inbox via pop3 then (now) i only have this problems. a.) when i setup the pop3 over der Webinterface, the Generic Agent is only possible to check min. all 10 Minutes. is there a way to could setup all 5 minutes? over the database its not possible to edit cause of no primary key. b.) when i try to use manually in crontab the option from otrs (PostMasterPOP3.pl >>/dev/null). then i get auth errors, only when i try to use it with the command line user and server options it works. but i will look again maybe i just dont understand the concept behind. c.) when i try to pipe it over sendmail + PostMaster.pl i get permission errors (EX_TEMPFAIL) anyone knows maybe the correct chmod , chown settings for sendmail (works) (not so important) thank you much bye richard ----- Original Message ----- From: "Maurice James Ny" To: "'User questions and discussions about OTRS.org'" Sent: Friday, May 18, 2007 2:58 AM Subject: RE: [otrs] close ticket without body

...

It's best to have the script check the body for text. The more information that you put into a trouble ticket, the more useful your system will become. I encourage my agents to fill in as much information as possible.

I'm sorry I don't fully understand question b

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sc2@gmx.at Sent: Thursday, May 17, 2007 8:40 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] close ticket without body

Thanks, i hope they will change it , often its need to be close a ticket without a content (and type in a space)

b.) When i setup a pop3 Account, he does not check automatically for new inboxes (via Interface) any idea why? then i did too try PosterMasterpop3.pl with -u -p and -s it work. when i try it over crontab (without options) it doesnt works.

thx for all help bye

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Maurice James Ny

12:20 p.m.

I can get you the exact answer later on today. You have to change the setting in cron. I will get the exact location to you after I refer to my notes. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sc2@gmx.at Sent: Friday, May 18, 2007 3:06 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] close ticket without body hi maurice and torsten + other users first thanks for your usefull questions. i try to rewrite my question so you maybe could understand the question. when i try to check inbox via pop3 then (now) i only have this problems. a.) when i setup the pop3 over der Webinterface, the Generic Agent is only possible to check min. all 10 Minutes. is there a way to could setup all 5 minutes? over the database its not possible to edit cause of no primary key. b.) when i try to use manually in crontab the option from otrs (PostMasterPOP3.pl >>/dev/null). then i get auth errors, only when i try to use it with the command line user and server options it works. but i will look again maybe i just dont understand the concept behind. c.) when i try to pipe it over sendmail + PostMaster.pl i get permission errors (EX_TEMPFAIL) anyone knows maybe the correct chmod , chown settings for sendmail (works) (not so important) thank you much bye richard ----- Original Message ----- From: "Maurice James Ny" To: "'User questions and discussions about OTRS.org'" Sent: Friday, May 18, 2007 2:58 AM Subject: RE: [otrs] close ticket without body

...

It's best to have the script check the body for text. The more information that you put into a trouble ticket, the more useful your system will become. I encourage my agents to fill in as much information as possible.

I'm sorry I don't fully understand question b

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sc2@gmx.at Sent: Thursday, May 17, 2007 8:40 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] close ticket without body

Thanks, i hope they will change it , often its need to be close a ticket without a content (and type in a space)

b.) When i setup a pop3 Account, he does not check automatically for new inboxes (via Interface) any idea why? then i did too try PosterMasterpop3.pl with -u -p and -s it work. when i try it over crontab (without options) it doesnt works.

thx for all help bye

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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sc2＠gmx.at

20 May 20 May

7:49 a.m.

hello maurice (and others) Now it works the POP3 stuff (i think so). there now 2 problems open then i think i know all what i need to know. a.) i dont think i need it but if anybody knows it the correct permissions for sendmail piping would be fine. b.) is there a way or script out for convert tickets from RT to Otrs, or just over the sales team? thanks friendly regards ----- Original Message ----- From: "Maurice James Ny" To: "'User questions and discussions about OTRS.org'" Sent: Friday, May 18, 2007 2:20 PM Subject: RE: [otrs] close ticket without body

...

I can get you the exact answer later on today. You have to change the setting in cron. I will get the exact location to you after I refer to my notes.

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sc2@gmx.at Sent: Friday, May 18, 2007 3:06 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] close ticket without body

hi maurice and torsten + other users first thanks for your usefull questions.

i try to rewrite my question so you maybe could understand the question.

when i try to check inbox via pop3 then (now) i only have this problems. a.) when i setup the pop3 over der Webinterface, the Generic Agent is only possible to check min. all 10 Minutes. is there a way to could setup all 5 minutes? over the database its not possible to edit cause of no primary key.

b.) when i try to use manually in crontab the option from otrs (PostMasterPOP3.pl >>/dev/null). then i get auth errors, only when i try to use it with the command line user

and server options it works. but i will look again maybe i just dont understand the concept behind.

c.) when i try to pipe it over sendmail + PostMaster.pl i get permission errors (EX_TEMPFAIL) anyone knows maybe the correct chmod , chown settings for sendmail (works) (not so important) thank you much bye richard

----- Original Message ----- From: "Maurice James Ny" To: "'User questions and discussions about OTRS.org'" Sent: Friday, May 18, 2007 2:58 AM Subject: RE: [otrs] close ticket without body

...
It's best to have the script check the body for text. The more information that you put into a trouble ticket, the more useful your system will become. I encourage my agents to fill in as much information as possible.

I'm sorry I don't fully understand question b

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sc2@gmx.at Sent: Thursday, May 17, 2007 8:40 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] close ticket without body

Thanks, i hope they will change it , often its need to be close a ticket without a content (and type in a space)

b.) When i setup a pop3 Account, he does not check automatically for new inboxes (via Interface) any idea why? then i did too try PosterMasterpop3.pl with -u -p and -s it work. when i try it over crontab (without options) it doesnt works.

thx for all help bye

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Torsten Thau

18 May 18 May

6:05 a.m.

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 sc2@gmx.at schrieb:

...

hello is it possible to close a ticket without body (so to turn of the warning)?

...you can hide the note field (SysConfig Ticket::Frontend::AgentTicketClose###Note) or set a default note text (whitespaces or some 'real' text) (SysConfig Ticket::Frontend::AgentTicketClose###Body). regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux) iD8DBQFGTUIavXo8m5PgoXQRAi/iAJ0QacERqQOwkAfVuWl2ftsOl+oASQCffedm 2y8NPaNRz/z4LZZMRfHcwv4= =RPP5 -----END PGP SIGNATURE-----

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Maurice James Ny
sc2＠gmx.at
Torsten Thau