** Reply Requested When Convenient ** i don't want to see server volumes/objects that are apart of my NDS tree, when i search for a customer and or add a ticket using phone view......how can i do this? Chad G Hemingway WCS Tech Support "If you have any trouble sounding condescending, find a Unix user to show you how it's done."

...

...

me@otrs.de 02/09/04 11:30AM >>> Hi Chad,

On Fri, Feb 06, 2004 at 02:45:44PM -0500, Chad Hemingway wrote:

** Reply Requested When Convenient **

Despite specifying the users that are allowed to post tickets through ldap (eg group cn=otrsusers,o=wcs); when i search for a customer, it still gives me objects that are located in the tree, rather than just those users that are located in the specified group... any ideas how to fix this???

No, the group means only the users who can use the customer panel. Customer users will be still the whole tree.

thanks, ~chad

Chad G Hemingway WCS Tech Support

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/