Dear all,   I want to be able to make GenericAgent run jobs from the commandline. This is because I want more scheduling flexibility than the webinterface offers.   This is on OTRS 3.0.7 on Ubuntu 10.04.2 LTS   This is what I'm trying : sudo -u otrs /opt/otrs/bin/otrs.GenericAgent.pl -c "Kernel::Config::GenericAgentTerugkeervoorbeeld"   When I run this command I just get the prompt back. What am I doing wrong ? here's the content of /opt/otrs/Kernel/Config/GenericAgentTerugkeervoorbeeld : ================================= # -- # Kernel/Config/GenericAgent.pm - config file of generic agent # Copyright (C) 2001-2010 OTRS AG, http://otrs.org/ # -- # $Id: GenericAgent.pm.dist,v 1.14 2010/12/03 09:58:00 bes Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- package Kernel::Config::GenericAgent; use strict; use warnings; use vars qw($VERSION @ISA @EXPORT %Jobs); require Exporter; @ISA     = qw(Exporter); @EXPORT  = qw(%Jobs); $VERSION = qw($Revision: 1.14 $)[1]; # ----------------------------------------------------------------------- # config options # ----------------------------------------------------------------------- %Jobs = (    # [name of job] -> send escalation notifications #   'send escalation notifications' => { #       Escalation => 1, #       # new ticket properties #       New => { #           Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue', #       }, #   },    # insert your jobs (see Kernel/Config/GenericAgent.pm.examples)    'terugkeervoorbeeld' => {       TicketNumber => '2011052001000029',       New => {          State => 'new',          Lock => 'unlock'          },       }, ); # ----------------------------------------------------------------------- # end of config options # ----------------------------------------------------------------------- 1; ============================================== Thank you very much in advance!     Roald Hopman Open Source Consultant Technical Account Manager Industrial TSI