Hello, i have installed OTRS 1.1.3 from the rpm file for SuSE 8.x. I try to configure a "multi group" environment according to Chapter 19 of the documentation. All seems to be fine but the suggested setting of # ShowCustomerSelection # (show customer selection in phone and change customer view # - disable this for ASP!) [0|1] $Self->{ShowCustomerSelection} = 0; does not work. Any idea...? -------------------------------------------------------------- Reiner Platten, Danet GmbH, GS-ES Gutenbergstrasse 10, D-64331 Weiterstadt Tel.: +49 6151 868 105 Fax.: +49 6151 868 666 mailto: platten@danet.de WWW: http://www.danet-is.de --------------------------------------------------------------