Hello! I recently installed otrs and had a world of problems setting up the internationalization. Now it's finally working, at least I thought so. I am using the latest version of OTRS, and a PostgreSQL database backend on Slackware 10.2. I use croatian characters to enter ticket and customer information. I set the default charset to utf-8 in otrs, also the database I created in Postgres is also set to utf-8. I managed to enter a Customer ID which contains the croatian character 'ć', for example. But when I try to search for the same customer by entering their Customer ID that contains a croatian character I get this error: Software error: Wide character in syswrite at /usr/lib/perl5/5.8.7/i486-linux/Sys/Syslog.pm line 401. I checked the Syslog.pm file with "nl Syslog.pm | less" and according to otrs the error should be in the following statement: 399 if (!socket(SYSLOG,AF_INET,SOCK_STREAM,$tcp)) { 400 push(@{$errs}, "tcp socket: $!"); 401 return 0; 402 } More precisely, the line "return 0;". What is this statement supposed to do? Is it causing the error? Is this a bug? I would greatly appreciate any kind of assistance. __________________________________ Tomislav Tomašić Badurini d.o.o. Sorkočevićeva 8 HR-10000 Zagreb Tel. +385 (0)1 6194-060 Fax +385 (0)1 6194-070 tomislav.tomasic@badurini.hr mailto:andreas.schober@porr.at http://www.porr.at/ www.badurini.hr