Hi all, After receiving an email message that is automatically routed to an OTRS queue, I use the "empty answer" option to reply to the customer. This works fine. The customer then replies to my reply - and OTRS tells me there is a new message waiting. I open the ticket and zoom to the most recent reply listed, but instead of displaying the reply, OTRS displays the previous email message, ie my original response to the customer. There seems to be no way that I can find to convince OTRS to display the new message - only the second last message is shown, instead of the last message, and the new message notification doesn't go away. Has anybody encountered this before? I am using OTRS v2.0.4 against Postgresql, running on RHEL4. Regards, Graham --