Hello, We have just upgraded from 2.1.7 to 2.2.1 on CentOS 4 (using the Fedora Core 1-3 RPM, which has always worked just fine). After running the database upgrade script all seems to be working fine. There is one strange thing though: in StatusView there should up and down arrows for every column to be able to sort, but instead of the arrows we see ↑ and ↓. Looking at the page source I see ↑ which of course isn't going to work. Should be ↑ I guess. Anyone else seeing this? Nils Breunese.
I wrote:
We have just upgraded from 2.1.7 to 2.2.1 on CentOS 4 (using the Fedora Core 1-3 RPM, which has always worked just fine). After running the database upgrade script all seems to be working fine.
There is one strange thing though: in StatusView there should up and down arrows for every column to be able to sort, but instead of the arrows we see ↑ and ↓. Looking at the page source I see ↑ which of course isn't going to work. Should be ↑ I guess. Anyone else seeing this?
Bug report filed: http://bugs.otrs.org/show_bug.cgi?id=2085 Nils Breunese.
Where is the database update script in OTRS?? My database is not getting updated automatically. No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.14/912 - Release Date: 7/22/2007 7:02 PM
Op 23-jul-2007, om 7:06 heeft Munawar Zeeshn het volgende geschreven:
Where is the database update script in OTRS?? My database is not getting updated automatically.
It is not updated automatically. Read the file called UPGRADING for instructions. The SQL scripts are located in ~otrs/scripts/. Nils Breunese.
How notifications can be enabled for escalated tickets ?? No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.14/912 - Release Date: 7/22/2007 7:02 PM
It's in the admin manual. Check your preferences you will see lock timeout notification, change that to yes. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Munawar Zeeshan Sent: Monday, July 23, 2007 8:30 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] escalated tickets notifications How notifications can be enabled for escalated tickets ?? No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.14/912 - Release Date: 7/22/2007 7:02 PM _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
I did same but it has no impact on the escalated tickets. Notifications for the escalated tickets appear for the users in there respective interfaces, but I want them to be emailed to some one after the solution time passes Any help plz ?? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Maurice James Ny Sent: Tuesday, July 24, 2007 2:52 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] escalated tickets notifications It's in the admin manual. Check your preferences you will see lock timeout notification, change that to yes. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Munawar Zeeshan Sent: Monday, July 23, 2007 8:30 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] escalated tickets notifications How notifications can be enabled for escalated tickets ?? No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.14/912 - Release Date: 7/22/2007 7:02 PM _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.14/912 - Release Date: 7/22/2007 7:02 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007 11:16 PM
participants (4)
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Maurice James Ny -
Munawar Zeeshan -
Munawar Zeeshn
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Nils Breunese (Lemonbit)