On Saturday 15 May 2004 23:36, Eberhard Moenkeberg wrote:

Hi,

On Sat, 15 May 2004, BK wrote:

...

otrs runs now on my SuSE-9.1 with a small blemish: The icons will not be displayed. I am not very familiar with the apache2 configuration. So could anybody give me a hint for apache2 configuration. The error log looks like this:

--------------apache2 error_log ------------- [Sat May 15 21:44:56 2004] [error] [client 127.0.0.1] client denied by serverconfiguration: /opt/otrs/var/httpd/htdocs/images/Standard/spell.png,referer:http://local host/otrs/index.pl?Action=AgentEmail&Session=10ca91fb24ee0b63bf6dc3ef70929 54613 ---------------------------------

You can try this to get sure if it really is a permission problem:

lxi001:59 23:32:08 ~ # diff /etc/apache2/conf.d/otrs.conf.~1~ /etc/apache2/conf.d/otrs.conf --- /etc/apache2/conf.d/otrs.conf.~1~ 2004-04-02 15:41:16.000000000 +0200 +++ /etc/apache2/conf.d/otrs.conf 2004-05-08 22:06:10.000000000 +0200 @@ -21,6 +21,8 @@ PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders + Order allow,deny + Allow from all </Location>

# MaxRequestsPerChild (so no apache child will be to big!) lxi001:59 23:32:29 ~ #

Thanks for your answer. The patch above was always installed before (I saw this in your mail on 05/08/2004). I checked also the permissions in /opt/otrs/var/httpd/htdocs/images/Standard. All files and directories are accesible by apache2 user@linux:/opt/otrs/var/httpd/htdocs/images/Standard> ll -a total 181 drwxr-xr-x 2 otrs www 1376 2004-05-15 18:48 . drwxr-xr-x 3 otrs www 72 2004-05-15 18:48 .. -rw-r--r-- 1 otrs www 1242 2004-04-02 15:41 admin.png : : Did you have any other hint? Thanks, Bernd