
Hey there :) New user of OTRS here, been tinkering with it for a few months or so - I'm just wondering if anyone has made a static-stat for graphing number of tickets per customer. It's something to show like.. Client A - 5 tickets in queue X, 7 tickets this queue Y Client B - 2 tickets in queue X, 3 tickets in queue Y etc. I've seen one posted here about 6 months ago through the mailing list archives, and have tried to contact that person since, but to no avail. :( Anyone has such a setting for their own OTRS? Also, I'm wondering if it intentional or if I missed a setting or two - the queues and subqueues - shouldn't the queue have a total cumulative count of all the tickets within the subqueues ? If there was an option to enable this, or to have it enabled for graphing that'd be great too. Currently they seem to be like two distinct queues and have no relation with each other numerically aside from a parent-child-like relationship. Thanks! p/s : I'm currently running 2.2.1 and it's great :) Regards KP ____________________________________________________________________________________ Yahoo! oneSearch: Finally, mobile search that gives answers, not web links. http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC

Dear All. I have successfully implemented OTRS in an operational environment with a lot of feature. I am just encountering a single problem. I have set the escalation time to 24 hours, but after 24 hours a ticket escalates but a notification don't get sent to the agent via email. Email is working properly, as the agents are getting new ticket notifications. I have set all the notifications in the user preferences to YES. I read every where that there is a generic agent job exists to do the same. An example is also present in the GenericAgent.pm. But I am unable to understand how to use it. Has anybody practically implemented this feature?? Thanks for any help. No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.11.0/929 - Release Date: 7/31/2007 5:26 PM
participants (2)
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Munawar Zeeshan
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TPC