I think I solved that problem.... but then another one crops up. Here is what I'm currently getting the httpd error_log when I try and go to the otrs/index.pl webpage: [Wed Nov 12 13:36:35 2003] [error] failed to resolve handler `Apache::Registry' I've done some searching and found that this can be caused by not having the proper CPAN modules installed. I've tried the: perl -MCPAN -e'shell' install Apache::Registry but that doesn't seem to have any effect. Is there an rpm that I can install that will take care of this? Here is the otrs.checkModules output: CGI ... ok Date::Pcalc ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok Email::Valid ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) Any help is appreciated...... Neil -----Original Message----- From: Robert Kehl [mailto:robert.kehl@otrs.de] Sent: Wednesday, November 12, 2003 1:18 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] LDAP(AD) integration error On Tuesday, November 11, 2003 10:35 PM Neil Lehouillier wrote:

Hi all.... I require some assistance on trying to get the Customer User backend to work with Active D. I have got the system to work just fine without active directory integration but when I paste the following code(which I just cut and paste from the tech doc's) at the end of the email and restart the httpd I get the following when I try and link to the http address: http://xxx.xxx.xxx.xxx/otrs/index.pl

The server encountered an internal error and was unable to complete your request. Error message: Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/CustomerUser.pm line 47.

I can run the /opt/otrs/bin/CheckDB.pl and get: It looks Ok!

Any clues........ (Do I have to install any LDAP rpms...???)

Use "bin/otrs.checkModules" to get an overview of all installed and required cpan modules. Execute this to insure all necessary Perl modules are installed. perl -cw /opt/otrs/bin/cgi-bin/index.pl perl -cw /opt/otrs/bin/PostMaster.pl hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/