Hello, I was curious if in OTRS you can have it authenticate from a windows domain/LDAP server instead of prompting the users to log in with a separate account? Also, when a ticket request is submitted can it contact the support team at an email address? Thank you, Adam Nielson
I was curious if in OTRS you can have it authenticate from a windows domain/LDAP server instead of prompting the users to log in with a separate account?
Yes
Also, when a ticket request is submitted can it contact the support team at an email address?
Notifications are sent to whom ever has been assigned to the queue in which the message arrives.
Yes to both of your questions -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nielson, Adam Sent: Friday, November 30, 2007 3:05 PM To: otrs@otrs.org Subject: [otrs] Questions about OTRS Hello, I was curious if in OTRS you can have it authenticate from a windows domain/LDAP server instead of prompting the users to log in with a separate account? Also, when a ticket request is submitted can it contact the support team at an email address? Thank you, Adam Nielson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/
participants (3)
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LQ Marshall -
Maurice James Ny -
Nielson, Adam