[Ticket #1662] Next ticket state on tickets
This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:46 pm, itlj@gyldendal.dk wrote:
Hi Jean,
SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose
Set "StateDefault" to "closed".
If you do this, the default state of a reply is "closed". Users can still select "open", "pending" and other states. If you want to force the state to always be closed with no option to select anything else, you need to delete all entries except "closed" from StateType in the same configuration screen (just below StateDefault). Don't worry about deleting things in SysConfig, you can always revert to the default.
Lars
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jean BROW
Sent: Tuesday, December 07, 2010 5:18 PM
To: otrs@otrs.org
Subject: [otrs] Next ticket state on tickets
Hi all,
How do I change so "Next ticket state:" always is "sucsessfull closed" when we replay to tickets?
==Ticket History==
On Jul 02, 2011 @ 04:44 pm, otrs@haute-garonne.pref.gouv.fr wrote:
Hi,
If you want close a ticket after replay, configure this line is the
sysConfig
_Dans Ticket -> Frontend::Agent::Ticket::ViewCompose_
Ticket::Frontend::AgentTicketCompose###StateDefault = close
Regards,
Claude
-------- Message original --------
Sujet : [otrs] Next ticket state on tickets
De : Jean BROW
Hi all,
How do I change so "Next ticket state:" always is "sucsessfull closed" when we replay to tickets?
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------
On Jul 02, 2011 @ 03:50 pm, itlj@gyldendal.dk wrote:
Hi Jean,
SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose
Set "StateDefault" to "closed".
If you do this, the default state of a reply is "closed". Users can still select "open", "pending" and other states. If you want to force the state to always be closed with no option to select anything else, you need to delete all entries except "closed" from StateType in the same configuration screen (just below StateDefault). Don't worry about deleting things in SysConfig, you can always revert to the default.
Lars
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jean BROW
Sent: Tuesday, December 07, 2010 5:18 PM
To: otrs@otrs.org
Subject: [otrs] Next ticket state on tickets
Hi all,
How do I change so "Next ticket state:" always is "sucsessfull closed" when we replay to tickets?
------
On Jul 02, 2011 @ 03:47 pm, otrs@haute-garonne.pref.gouv.fr wrote:
Hi,
If you want close a ticket after replay, configure this line is the
sysConfig
_Dans Ticket -> Frontend::Agent::Ticket::ViewCompose_
Ticket::Frontend::AgentTicketCompose###StateDefault = close
Regards,
Claude
-------- Message original --------
Sujet : [otrs] Next ticket state on tickets
De : Jean BROW
Hi all,
How do I change so "Next ticket state:" always is "sucsessfull closed" when we replay to tickets?
------------------------------------------------------------------------
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
------ On Jul 02, 2011 @ 03:46 pm, everydaywow@gmail.com wrote: Hi all, How do I change so "Next ticket state:" always is "sucsessfull closed" when we replay to tickets? ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1662
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