Hello, Thanks for your help. I was able to solve this issue by change this option below. [cid:image001.png@01D40180.C60A4330] I’m very grateful for your help and quick response. De: otrs [mailto:otrs-bounces@lists.otrs.org] En nombre de Alvaro Cordero Enviado el: lunes, 11 de junio de 2018 08:23 Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Queue permissions Hello Danny, You should check if there is any ACL that prevents ticket creation on specific queues, Gerald said, with that set of permissions you should be able to create tickets on any queue belonging to callcenter. Regards. 2018-06-09 21:45 GMT-06:00 Danny Josue Duran Calderon mailto:danny.duran@telecablecr.com>: Hello,hope you can help me. Recently I recieve an administration of one OTRS already installed, which have some configurations that I can´t understand. For example, in new ticket we just can create ticket in one unique queue and I would like to create tickets in all the queues and it seems not to be a permissions issue. I have two groups (users 1, users2). Users1 have the same permissions of Users2 however Users2 does not have the permissions of Users1, also I have some queues (QueueA, QueueB, QueueC, QueueD), all this config without role assignment. Queues A and B belongs to Users1 and Queues C and D belongs to Users2. Basically this is the config I have however all the agent no matter wich group belongs just can create tickets in Queue D, wich belongs to Users2. Leave some examples: Queues: https://tinyurl.com/yc47b8er Permissions of my user: https://tinyurl.com/y9f6bc5p And just appear this queue to create tickets: https://tinyurl.com/y7synuqw --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs -- Alvaro Cordero Retana Consultor de Tecnologias Tel: 22585757 ext 123 Email: alvaro@gridshield.netmailto:alvaro@gridshield.net [Imagen quitada por el remitente.]