thanks very much robert, sorry to have bothered you with this. i went to Kernel/Output/HTML/Standard first and didn't think to look in Config/Defaults.pm until after I sent in my question. I found it and was making the change as you were composing your reply to me. i used 168*60*60 which is working great for one week. speaking of dates, i have stats question which has gone unanswered thus far, so i'll try asking it another way. my question is about the following stats information displayed at http://localhost//otrs/index.pl?Action=SystemStats State Tickets closed unsuccessful 1 open 3 pending auto close+ 3 closed successful 79 all 86 how can i change that ouput to show only the last 24 hours, or only the last 1 week? Thanks, ~Steven On Fri, 26 Mar 2004, Robert Kehl wrote:

On Friday, March 26, 2004 7:49 PM Steven Shults wrote:

...

where is $Env{"PendingDateString"} defined? what file is it in? i've grepped all the files in Kernel/Output/HTML/Standard and can't find it there.

# fgrep PendingDateString Kernel/Modules/* Kernel/Modules/AgentCompose.pm: $Param{PendingDateString} = $Self->{LayoutObject}->BuildDateSelection( Kernel/Modules/AgentEmail.pm: $Param{PendingDateString} = $Self->{LayoutObject}->BuildDateSelection( Kernel/Modules/AgentPhone.pm: $Param{PendingDateString} = $Self->{LayoutObject}->BuildDateSelection( Kernel/Modules/AgentPhone.pm: $Param{PendingDateString} = $Self->{LayoutObject}->BuildDateSelection(

Do yourself a favour and don't change these. Instead, read on.

...

i'll like to set the default PendingDateString to a week in the future instead of 24 hours in the future. how can i do that?

Brave boy, you read on ;) As usual, first try to find a solution via your Kernel/Config.pm. All possible options for Config.pm are listed in Kernel/Config/Defaults.pm. _Please_ _note:_ There is no need at all to change anything in Defaults.pm at any time, be it now or in the future. This is because the settings in Config.pm overwrite those in Config/Defaults.pm

The procedure is as easy as 1-2-3: 1) Search for the option in Defaults.pm 2) Copy it to Config.pm 3) Change it there.

So, the option you're searching for is:

# PendingDiffTime # (Time in sec. which "pending date" shows per default) [default: 24*60*60 -=> 1d] $Self->{PendingDiffTime} = 24*60*60;

This is the exact from Defaults.pm. You need:

$Self->{PendingDiffTime} = 7*24*60*60;

hth,

Robert Kehl

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