Hi, We are currently having this error poped-up in Web browser and logged in error_log when trying to reply to a ticket through Customer Interface : [Tue Dec 21 15:49:11 2010] [error] [Tue Dec 21 15:49:11 2010] -e: Can't locate object method "RichText2Ascii" via package "Kernel::Output::HTML::Layout" at /opt/otrs//Kernel/Modules/CustomerTicketZoom.pm line 199.\n Does anyone know what could be the root cause please ? I tried to find informations on Google about this message but found nothing. Thanks. Best regards, Laurent