Another way to do this on a larger scale is to run the generic agent on the Junk Queue with delete. That way ANY tickets you move to that queue will be deleted completely from the system. I setup a Cron Job to run the Generic Agent every 10 minutes. This keeps the system very tidy! :) ________________________________ From: David Holder [david.holder@gmail.com] Sent: Tuesday, September 29, 2009 5:38 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Deleting tickets Hi, You can use the generic agent to do this. Add a new Generic Agent from the admin panel, specify your parameters (Date, Customer etc) and down at the bottom locate "Delete tickets:" and select "Yes". This will remove the tickets physically from the DB. Regards, David On Tue, Sep 29, 2009 at 1:23 PM, Jens Müller mailto:mueller.jens@gmail.com> wrote: Hello, I wonder how tickets can be completely deleted form the system. I found no such link in the ticket details. Thanks --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

I created a special queue in which tickets contained within are deleted should their status be set to 'Delete'. Agents, with permissions, just move the ticket to that queue and forget it.