Is it possible to use auto-reply only for Ticker that are created via the customer-interface ?
3 Sep
2003
3 Sep
'03
12:42 p.m.
Hi, i dont want the agents to receive the auto-replies. I want auto-replies only to be send when a customer creates a ticket via the customer-interface. pls help me !!! :) mfg Dennis
4 Sep
4 Sep
8:06 p.m.
New subject: Is it possible to use auto-reply only for Ticker that are created via the customer-interface ?
Hi Dennis, On Wed, Sep 03, 2003 at 02:42:42PM +0200, Dennis.Buehring@net-and-works.de wrote:
i dont want the agents to receive the auto-replies. I want auto-replies only to be send when a customer creates a ticket via the customer-interface.
In this case you need to create a agent-raw queue with no auto-reply. A auto-reply is just configurable for a queue (not for sender source types).
mfg Dennis
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
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Martin Edenhofer