Already did it before your joke :) well done :) lol By the way, my IT collegue had to install the french in aspell and then we add a line in the sysconfig for French and that's it! -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: lundi, 21. décembre 2009 16:41 To: otrs@otrs.org Subject: otrs Digest, Vol 15, Issue 89 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Defining agents - LDAP (Dan Bar Dov) 2. Re: no dictionnary in french (Marco Vannini) 3. FreeText fields in Search: How to do 'greater then' search? (Axel Christ) ---------------------------------------------------------------------- Message: 1 Date: Mon, 21 Dec 2009 17:31:02 +0200 From: Dan Bar Dov Subject: [otrs] Defining agents - LDAP To: otrs@otrs.org Message-ID: Content-Type: text/plain; charset="iso-8859-1" I have set up OTRS with LDAP authentication, and got it to work with users I define in OTRS. Is it possible to not define the users in OTRS at all, and let it use the LDAP for all other user information? - I checked, and no. To do that would mean that instead of querying the OTRS database for information about the user, OTRS would have to query LDAP. (once it got the user info, including UserNumber, it could save the user data in the local table). I cannot understand why do I need to define users that are already defined in LDAP. This is a common theme with most applications that have the concept of users. Dan