I updated CustomerMessageNew.dtl to 1.10, commented out one of the options, updated CustomerMessage.pm to 1.27. Still no luck. Config.pm still has hard-coded options: --------- $Self->{"TicketFreeKey1"} = { 'Focus Area' => 'Focus Area', }; $Self->{"TicketFreeText1"} = { '' => '-', 'CAE' => 'CAE', 'CAD' => 'CAD', }; --------- -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: Thursday, April 01, 2004 12:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Letting customers choose a FreeText option when they createa ti cket On Monday, March 29, 2004 4:44 PM Covert, Jake wrote:

Didn't quite fix it. Here is the portion of my

Have a look in Kernel/Output/HTML/Standard/CustomerMessageNew.dtl. You'll find some commented lines there, that, when uncommented, perform exactly what you want. Please note: The above is true for file revision v1.10, it may well be you'd have to upgrade to that version. Update Kernel/Modules/CustomerMessage.pm to revision 1.27 (not 1.28). Let me know if it works, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/