Hi There, I'm trying to write a response template whose contents is defined by the data in the ticket free fields. In my config.pm I have $Self->{'TicketFreeText1'} = { '' => '-', 'HP141234' => 'Notebook Computer (HP)', 'PHP1234141234' => 'Desktop Computer (HP)', 'Nokia12432134' => 'Mobile Phone (Nokia)' }; I realise I can use etc, but this returns 'HP141234'. I want 'Notebook Computer (HP)' in the response but I want 'HP141234' stored in the database (and visible in the ticket) and so on. Does anyone know how to do this? Can I write a perl script that generates a response rather than the data-driven way? K