what kind of template? For most types of things for which you'd be doing this (Responses, Notifications), you'd be presented with examples below said box. On Tue, May 7, 2013 at 5:41 AM, Neil Simpson wrote:

Hi,

im trying to use otrs variables in the Body of a template.

i've tried adding it like this: https://server.domain.com/otrs-$QDATA{"TicketID"}

and like this

https://server.domain.com/otrs-"$QDATA{"TicketID"}> <\a>

but no luck.

thanks for any help.

Neil

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