Responses that don't quote customer's message?
I'm trying to do something that appears impossible, but hopefully there is a way. I'd like to set up a response for a queue where the generated response is only SALUTATION + RESPONSE + SIGNATURE and not SALUTATION + QUOTE + RESPONSE + SIGNATURE This isn't for EVERY response, just selected responses. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
On Thursday, June 24, 2004 6:37 PM
Wes Plate
I'd like to set up a response for a queue where the generated response is only SALUTATION + RESPONSE + SIGNATURE This isn't for EVERY response, just selected responses.
If that very last sentence weren't there... No, sorry, not without thorough coding. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Robert Kehl -
Wes Plate