If you're stuck, just edit the template and remove the type box and replace it with a hidden from element. James. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of patrick.dillon@aleris.com Sent: Friday, 20 November 2009 7:16 AM To: sarper.saridal@gmail.com; User questions and discussions about OTRS. Subject: Re: [otrs] Changing ticket default type to 'Incident' Sarper, Thanks for your reply. If I understand you correctly, you completely remove the option for the customer to select a ticket type. Unfortunately, we don't have the option to hide it completely. I have made the 'default' type invalid, but the ' - ' continues to be the default entry in the Type field. I think someone else suggested removing the ' - ' entry, but I can't see to locate the entry to be removed. I've looked in the Type configuration, in Sysconfig under all Customer interface sections, so far I can't find anything relating to this. Anything else I might try? Another place to look? Thanks, Pat From: Sarper SARIDAL To: "User questions and discussions about OTRS." Date: 10/29/2009 06:52 AM Subject: Re: [otrs] Changing ticket default type to 'Incident' Sent by: otrs-bounces@otrs.org As far as i know you can change the types to temporarily invalid or remove the type from the customer screen from system management ticket core.. My choice was to remove it from the customer screen totaly.. On Thu, Oct 29, 2009 at 11:34 AM, wrote: Hello to all, We have defined several basic ticket types, and wish to have all tickets be created as Type::Incident by default.   I know this can be manually selected when a ticket is created through the web interface, but where do we change the default option from ' - ' to 'Incident'? I'm assuming this is done in a .pm file somewhere, but I haven't been able to find that entry. Thanks for any guidance, Patrick Dillon Aleris International --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/