Hi friends, This is happened due to the bad execution of the bin/SetPermissions.sh. I was experienced the same problem. To overcome this set the permission manually after carefully watching the directories. The cause of this problem is in the prescribed script path of the files are somewhere else. Try this On Tue, 2006-05-16 at 22:10, =?iso-8859-1?Q?Leonardo Ascenso?= wrote:

hi all!

1. I have installed otrs at /opt/otrs/ with user otrs and group nobody (apache run as). 2. I have ran bin/SetPermissions.sh otrs nobody nobody nobody in orther to set permissions. 3. I made https.conf changes:

When I try to access I get this error: Forbidden You don't have permission to access /otrs/installer.pl on this server. (403 error)

error_log shows: [Tue May 16 17:38:40 2006] [error] [client 83.240.219.110] (13)Permission denied: access to /otrs/installer.pl failed because search permissions are missing on a component of the path

suexec_log shows nothing on this file.

I'm running Apache/1.3.34 and RH.

regards.

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--------------------------------------- Bipin Das Linux Administrator, Spectrum Softtech Solutions (P) Ltd, ACT Chambers,Palarivattom,Cochin-25 Phone +91 484 234 6344 www.spectrum.net.in